FAQ

Visit the page Telehealth.

Yes. We know your mental health treatment is the most personal and private thing to you. Likewise, we realize that one of the most important tools for our helping you is maintaining your privacy. We are ethically and legally bound to keep everything you say confidential, unless we have your explicit permission on a signed Release of Information form. The only exception to this rule is if you are a danger to someone.

Yes, for non-urgent issues. Email and the internet have made life easier for us all. One way in which it can help you is by serving as an additional way for you to direct a specific question to your provider. Providers working with us welcome email contact for routine, non-urgent matters, but not for emergencies and scheduling appointments. If you have an urgent matter, please call our office; in case of an emergency, call 911, or go to your nearest emergency room. Administrative requests, like scheduling appointments, can be addressed by calling the office. Please remember, most email that anyone sends, unless special security measures are taken (like 64-bit encryption), may not be fully secure or confidential.

No, but we do provide superbills. In order to provide you with the highest quality of care, without restrictions imposed by insurance companies, doctors and therapists affiliated with us are not members of any insurance panels. This means the provider is able to spend more time and attention devoted to your care, because their first priority is your care, not the interests of an insurance company. However, if you have insurance coverage for out-of-network providers (PPO insurance), you should be able to be reimbursed by your insurer. For more information, please contact your insurer for specific details about your coverage and how to obtain reimbursement for your visits here. A statement summarizing your visits with our office can be obtained by asking your provider or calling the office.

We have a 24-hour cancellation policy. In order to avoid a charge for a late cancellation, please give our office notice of at least one business day (by Friday for Monday appointments).

For more information on all available parking options please visit our Contact Us page.

Visit the page Resources.